1. It starts and ends with LOVE

Despite the option to book a doctor’s appointment via SINGPASS, Grandma Ah Huey insists on hobbling to Jurong Polyclinic at 7:30 am. Susan, despite her countless attempts to persuade Ah Huey otherwise, continues to accompany her. After a two-hour wait, Doctor Elizabeth advises Susan to take Ah Huey to the Loving Heart Active Aging Centre. The doctor explains that for chronic knee pain, the options are limited to painkillers or exercise.

YOUR TASK

With Susan’s case file below, attempt to fill in Susan’s SEE, THINK, FEEL, DO persona map. Your task is completed if you can share Susan’s hopes and fear as a daughter/mother/wife.

SUSAN’S CASE FILE

Recorded based on an actual lived experience of a resident here. Names have been changed to protect privacy.